We want you to be happy with what arrives. If something is not right, here is exactly how it works.
Our 7 day policy
You can return any unopened product within 7 days of delivery. The seal must be intact and the packaging undamaged.
What we cannot accept
- Opened or used hair care products, for hygiene reasons.
- Silk accessories that have been worn or washed.
- Items returned after 7 days from delivery.
Damaged or wrong item
If your parcel arrives damaged, or you received the wrong product, message us within 48 hours with a photo of the parcel and the item. We will replace it at our cost, including delivery both ways.
How to start a return
- Message us on WhatsApp or email us with your order number and the reason.
- We confirm the return and share the return address.
- Send the parcel back. For approved returns of damaged or wrong items, return delivery is on us. For change of mind, return delivery is paid by the customer.
- Once we receive and check the item, your refund or exchange is processed within 3 to 5 working days.
Refunds on cash on delivery orders
For COD orders we refund by bank transfer or EasyPaisa or JazzCash to the account you provide. We never ask for your full card number or your bank password.